Frequently Asked Questions (FAQ)

About Our Clogs

Q: What makes Handmade Clog clogs special?
A: Our clogs are defined by authentic, traditional craftsmanship. Each pair is carefully handcrafted by skilled artisans using time-honored techniques. We use premium, durable materials like sustainably sourced wood for the sole and high-quality leathers for the upper. This focus on craftsmanship over mass production results in footwear that is built to last, offering exceptional comfort that molds to your feet over time.

Q: Are the clogs comfortable?
A: Yes, absolutely. The unique comfort of a true wooden clog comes from its ergonomic design and the natural materials. The shaped wooden base provides excellent arch support and a firm foundation. As you wear them, the leather upper softens and conforms to the shape of your foot, while the footbed adapts to your stride, creating a truly personalized and supportive fit. There is a short break-in period as the materials adjust.

Q: What materials are used?
A: We are committed to using natural, high-quality materials. The classic sole is made from solid, sustainably harvested wood. The uppers are crafted from full-grain and robust leathers, known for their breathability, durability, and ability to develop a beautiful patina. For care products, we recommend using natural waxes and conditioners suitable for leather.

Q: How do I care for my clogs?
A: Proper care will extend the life of your clogs significantly. For leather uppers, regular treatment with a suitable leather conditioner or cream will keep the material supple and prevent drying or cracking. Protect them from prolonged exposure to heavy rain or extreme moisture. The wooden sole can be cleaned with a damp cloth. Avoid storing them in very dry or hot environments.

Sizing, Orders & Policies

Q: How do I find my correct size?
A: Finding your perfect fit is crucial. We provide a detailed sizing guide on our product pages. Please note that clog sizing often differs from standard shoe sizing. We recommend measuring your foot length in centimeters and comparing it directly to our centimeter-based size chart for the most accurate result. If you are between sizes or have specific concerns, we typically advise on the best choice within our policies.

Q: What is your return or exchange policy?
A: We want you to be completely satisfied with your purchase. We offer a return and exchange period for unworn items in their original packaging. For full details on the process, eligibility, and any applicable timeframes, please refer to our dedicated Return & Exchange policy page on our website.

Q: Do you ship internationally?
A: Yes, we deliver to many countries worldwide. Shipping costs and delivery timelines vary depending on the destination. All relevant details, including any potential customs information, are calculated at checkout and outlined in our Shipping Policy.

Q: How can I track my order?
Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to monitor your package’s journey.

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), as well as secure payment through PayPal for your convenience.

General

Q: Are your clogs sustainable/ethically made?
A: We take great pride in our ethical and sustainable approach. Our clogs are made in workshops that value skilled labor and fair working conditions. The use of natural, durable materials and a production philosophy centered on creating long-lasting products aligns with slow fashion principles, directly countering disposable fast-fashion culture.

Q: Can I resole my clogs?
A: The durable wooden sole is a hallmark of our clogs and is designed to last for many years with normal use. Due to the specialized construction, a traditional resole is not typically performed as it is with stitched footwear. However, minor repairs to the leather can often be done by a skilled cobbler.

Q: How can I contact customer service?
A: For any questions not covered here, our friendly and knowledgeable customer service team is ready to assist you. The best way to reach us is through the contact form available on our website. We strive to respond to all inquiries promptly.