Shipping Policy

Thank you for choosing Handmade Clog. We are dedicated to crafting your clogs with care and delivering them to you efficiently. Please review our shipping policy below for details on how we handle your order.

Processing Time
All our clogs are made to order or carefully selected from inventory to ensure quality. This does not include weekends or holidays. During peak seasons or promotional periods, processing times may be slightly extended. You will receive a notification email once your order has been processed and is ready to ship.

Shipping Destinations & Carriers
We are proud to offer international shipping to numerous countries worldwide. Domestic and international shipments are typically handled by reliable carriers. The available shipping options and carriers will be clearly displayed and can be selected during the checkout process based on your delivery address.

Order Tracking
Once your order is shipped, you will receive a shipping confirmation email that includes your tracking number and a link to monitor your package’s journey. You can also log into your account on handmadeclog.com to view the current status of your order.

Shipping Address
It is the customer’s responsibility to provide a complete and accurate shipping address at checkout, including apartment or suite numbers. Handmade Clog is not responsible for packages lost or delayed due to incorrect addresses provided by the customer. If you need to correct an address, please contact us immediately through the form on handmadeclog.com. We will try to update the information if the order has not yet been processed for shipping.

Customs, Duties, and Import Taxes
For international orders, the recipient is solely responsible for paying any applicable customs duties, import taxes, brokerage fees, or other charges levied by the destination country. These fees are not included in the item price or shipping cost paid to Handmade Clog. We declare the full value of the merchandise on all international customs forms as required by law.

Damaged or Lost Packages
If your package arrives damaged, please contact the carrier directly and file a claim. Also, please contact our customer service team via handmadeclog.com within 48 hours of delivery with photos of the damaged product and packaging so we can assist you.
For packages marked as “Delivered” by the carrier that you have not received, we recommend first checking with neighbors, your building management, or your local post office. If the package cannot be located, please contact the carrier to initiate an investigation. We will assist you in this process once the carrier has completed their inquiry.

Policy Updates
Handmade Clog reserves the right to update this shipping policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

For any questions regarding shipping not covered here, please visit our Help Center at handmadeclog.com/pages/faq or contact us directly through the website.